Refund & Return Policy

Last updated: August 5, 2026

At Reviews Everywhere, we are committed to delivering high-quality products and a fair purchasing experience. Please read this Refund & Return Policy carefully before placing your order.

This policy applies to all purchases made through the official Reviews Everywhere website unless otherwise required by applicable consumer protection laws.

1. Return Eligibility

You may request a return within seven (7) calendar days from the confirmed delivery date.

To qualify for a return, all of the following conditions must be met:

• The return request must be submitted within the seven-day return window.
• The product must be unused.
• The product must not have been activated, mapped, paired, configured, or linked to a Reviews Everywhere account.
• The original packaging must be intact and in resalable condition.
• All accessories, inserts, manuals, and packaging materials must be included.
• The product must not show signs of wear, scratches, stains, odors, dirt, damage, or misuse.

Products that do not meet these requirements may be refused.

2. Products That Cannot Be Returned

Returns will not be accepted for products that:

• Have been used or worn.
• Have been activated or configured.
• Have been paired with an account.
• Have damaged or missing packaging.
• Have missing accessories or components.
• Have been modified in any way.
• Show signs of misuse or accidental damage.
• Were damaged after delivery due to customer handling.

For hygiene, quality assurance, and product integrity reasons, opened or used NFC wristbands are not eligible for return.

3. Bundle Purchases

Bundle products are sold as complete packages.

Partial returns are not accepted.

If you purchase a bundle of multiple wristbands, the entire bundle must be returned together to qualify for a refund.

Individual wristbands from a bundle cannot be returned separately.

4. Premium Subscription

Premium subscriptions are digital services separate from the purchase of physical wristbands.

You may cancel your Premium subscription at any time.

Cancellation prevents future renewals only.

Cancellation does not generate a refund for the current billing period unless required by applicable law.

Cancelling Premium does not deactivate compatible NFC wristbands.

5. Complimentary Analytics

Certain purchases include a complimentary Premium analytics period.

This complimentary access forms part of the product offering and is not redeemable for cash, credit, or partial refunds.

Expiration of the complimentary analytics period does not affect the operation of compatible NFC wristbands.

6. Order Cancellations

Orders may be cancelled only before warehouse fulfillment has started.

Once fulfillment processing has begun — including picking, packing, labeling, or shipment preparation — orders can no longer be cancelled.

Orders that have already shipped cannot be cancelled and must instead follow the return process described in this Policy.

7. How to Request a Return

Before returning any product, you must contact Reviews Everywhere Support.

Please include:

• Order number
• Purchase email address
• Reason for the return
• Photographs of the product
• Photographs of the original packaging (if requested)

Returns sent without prior authorization may be refused or returned to the sender.

8. Return Shipping

Unless otherwise required by law, customers are responsible for all return shipping costs.

Customers are strongly encouraged to use:

• a fully tracked shipping service;
• appropriate shipping insurance;
• secure packaging to prevent transit damage.

Reviews Everywhere is not responsible for return shipments that are lost, stolen, delayed, or damaged while in transit.

9. Return Address

Do not send products to the manufacturer.

Return instructions and the appropriate return address will be provided by our support team after your return request has been reviewed and approved.

10. Inspection Process

All returned products are inspected before a refund decision is made.

Reviews Everywhere reserves the right to:

• photograph returned products;
• document their condition;
• verify activation history;
• verify packaging condition;
• refuse returns that do not comply with this Policy.

11. Refund Approval

If your return is approved, your refund will be processed using the original payment method whenever possible.

Refund processing times vary depending on your payment provider and financial institution.

Processing times after approval may vary by payment method and issuing bank.

Original shipping charges are non-refundable unless otherwise required by law or where the return is the result of our error.

12. Damaged or Defective Products

If you believe your product arrived damaged or contains a manufacturing defect, please contact us as soon as reasonably possible.

To help us investigate, we may request:

• order number;
• purchase email;
• photographs of the packaging;
• photographs of the product;
• a video demonstrating the reported issue;
• additional information reasonably necessary to evaluate the claim.

Each claim is reviewed individually.

13. Shipping Damage

Visible shipping damage should be reported within seven (7) calendar days of confirmed delivery.

Please keep:

• the shipping box;
• protective materials;
• shipping labels;
• damaged contents.

These materials may be required to process your claim with the shipping carrier.

14. Promotional Products

Products purchased during promotional campaigns, special events, clearance sales, or limited-time offers remain subject to this Return Policy unless expressly stated otherwise at the time of purchase.

Promotional pricing does not change your statutory consumer rights where applicable.

15. Replacement Protection

Replacement Protection is a separate optional program and is not a refund program.

Purchasing Replacement Protection does not:

• extend the return period;
• provide free product replacements;
• provide cash refunds;
• modify the conditions of this Return Policy.

Replacement Protection is governed by its own dedicated policy.

16. Fraud Prevention

To protect our customers and business, Reviews Everywhere reserves the right to refuse returns or refunds where we reasonably believe there has been:

• fraudulent activity;
• abuse of the return process;
• repeated misuse of return privileges;
• unauthorized resale;
• false damage claims;
• manipulation of our policies.

17. Contact Us

For return requests or questions regarding this Policy, please contact our support team before shipping any product.

Reviews Everywhere
A brand owned and operated by SEO Heroes LTD
Support Email: office@reviewseverywhere.com